/* 社内ヘルプデスク。受注・ECのデモ（review.css・report.css）と同じ色・書体にそろえる。 */
:root{font-family:"Segoe UI","Yu Gothic UI",Meiryo,sans-serif;color:#172f31;background:#f3f6f4;font-size:15px;line-height:1.65;--green:#176353;--line:#d8e2dc;--muted:#576a67;--amber:#925718;--red:#b3261e;--ai:#2f5597;--ai-bg:#eaf0fa;--ai-line:#bccbe6;--person:#925718}
*{box-sizing:border-box}body{margin:0}
header{background:#fff;border-bottom:1px solid var(--line);padding:18px 3.2vw;display:flex;justify-content:space-between;align-items:center;gap:15px;flex-wrap:wrap}
a{color:var(--green);text-underline-offset:4px}
/* ロゴはトップページと同じ画像 */
.brand{font-size:23px;text-decoration:none;font-weight:800;color:#10273f;display:inline-flex;align-items:center;gap:14px}.brand span{font-size:15px;font-weight:500;color:var(--muted)}.brand-logo{display:block;width:200px;height:43px;object-fit:cover;object-position:center;flex:none}
nav{display:flex;gap:18px;align-items:center;font-size:13px}nav a{white-space:nowrap}
.pill{background:#e9f2ed;color:var(--green);border-radius:999px;padding:3px 12px;font-weight:700;font-size:12px}.pill.public{background:#fff4e6;color:var(--amber)}
main{max-width:1320px;margin:auto;padding:32px 3vw 18px}
.eyebrow{font-size:13px;color:var(--green);font-weight:700;letter-spacing:.06em;margin:0}
h1{font-size:clamp(26px,2.7vw,38px);line-height:1.4;margin:8px 0 12px}
h2{font-size:19px;margin:0;line-height:1.6;color:var(--green)}h2 span{color:#172f31;margin-left:9px}
h3{font-size:15px;margin:12px 0 8px}
p{margin:8px 0}.lead{max-width:1000px}
.muted{color:var(--muted);font-size:13px}
button,select,textarea{font:inherit}
button{border:1px solid #bfcfc6;border-radius:7px;background:#fff;padding:9px 15px;color:#193e38;font-weight:650;cursor:pointer}
button:hover:not(:disabled){background:#edf5ef;border-color:#568372}
button.primary{background:var(--green);color:#fff;border-color:var(--green)}button.primary:hover:not(:disabled){background:#104f42}
button:disabled{cursor:default;opacity:.46}
button:focus-visible,a:focus-visible,summary:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #8dcab4;outline-offset:3px}
.quiet{padding:6px 11px;font-size:13px}
[hidden]{display:none!important}

.intro{margin-bottom:22px}
.public-guide,.public-note{background:#fffaf2;border:1px solid #ecd6b4;border-radius:12px;padding:16px 22px;margin-bottom:22px}.public-guide h2,.public-note h2{color:var(--amber);font-size:16px}.public-guide ol{margin:8px 0;padding-left:22px}
.step{background:#fff;border:1px solid var(--line);border-radius:12px;padding:22px 25px;margin-bottom:24px}
.section-title{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.section-title h2{margin-right:auto}
.who{font-size:12px;font-weight:700;border-radius:4px;padding:1px 8px;color:#fff}.who.ai{background:var(--ai)}.who.program{background:var(--green)}.who.person{background:var(--person)}
.step-note{color:var(--muted);font-size:14px;max-width:1000px}
.run-line{display:flex;gap:14px;align-items:center;flex-wrap:wrap;margin:12px 0}
.replay-note{font-size:12.5px;color:var(--amber)}
.progress{font-size:13.5px;color:var(--green);font-weight:650}.progress.error{color:var(--red)}
.progress.busy::before{content:"";display:inline-block;width:12px;height:12px;margin-right:8px;border:2px solid #b9d3c7;border-top-color:var(--green);border-radius:50%;vertical-align:-2px;animation:spin .9s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
@media(prefers-reduced-motion:reduce){.progress.busy::before{animation:none}}
.cancel-line{margin:0}
.setup{font-size:13px;margin-top:8px}.setup summary{cursor:pointer;font-weight:700;color:var(--muted)}
.model-picker{display:grid;gap:5px;font-size:13px;font-weight:650;max-width:420px;margin-top:8px}.model-picker select{border:1px solid #baccc3;border-radius:6px;padding:7px 9px}
.ai-detail{margin:12px 0 0;border:1px solid var(--ai-line);border-radius:8px;background:#f8faff;padding:8px 12px;font-size:13px}.ai-detail>summary{cursor:pointer;font-weight:700;color:var(--ai)}
.ai-detail h4{margin:12px 0 4px;font-size:13px}.ai-detail pre{white-space:pre-wrap;word-break:break-word;max-height:320px;overflow:auto;background:#fff;border:1px solid var(--line);border-radius:6px;padding:8px 10px;font-size:12px;line-height:1.55;margin:0}
.detail-table{border-collapse:collapse;margin-top:8px;font-size:13px}.detail-table th,.detail-table td{border-bottom:1px solid var(--line);padding:5px 9px;text-align:left;vertical-align:top}.detail-table th{width:9em;color:var(--muted);font-size:12px}
.ai-detail details{margin-top:10px}.ai-detail details summary{cursor:pointer;color:var(--muted);font-weight:650}

/* 1 質問を受ける */
.ask-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,1fr);gap:26px;align-items:start}
/* 質問の届き方の切り替え */
.channel-line{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin:14px 0 4px}
.channel-label{font-size:13px;font-weight:700;color:var(--muted)}
.channel-switch{display:inline-flex;border:1px solid #bfcfc6;border-radius:8px;overflow:hidden}
.channel-switch button{border:0;border-radius:0;padding:8px 18px;font-size:14px}.channel-switch button+button{border-left:1px solid #bfcfc6}
.channel-switch button[aria-pressed="true"]{background:var(--green);color:#fff}
.use-case{font-size:13.5px;color:#2c4441;background:#f1f4f2;border-radius:8px;padding:8px 13px;max-width:1000px}
/* 届いた質問の一覧（届き方ごとの見た目） */
.inbox{display:grid;grid-template-columns:minmax(0,1fr);gap:0;border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#fff}
.inbox-row{display:flex;min-width:0;width:100%;gap:12px;align-items:flex-start;text-align:left;font-weight:400;font-size:13.5px;line-height:1.5;padding:9px 13px;border:0;border-radius:0;background:#fff}
.inbox-row+.inbox-row{border-top:1px solid var(--line)}
.inbox-row.on{background:#e9f2ed;box-shadow:inset 3px 0 0 var(--green)}
.row-main{display:flex;flex-direction:column;min-width:0;flex:1}
.scene-tag{align-self:flex-start;font-size:11px;font-weight:700;color:var(--green);background:#eef5f1;border-radius:4px;padding:0 6px;margin-bottom:2px}
.row-from{font-weight:700}.row-from small{font-weight:400;color:var(--muted);margin-left:4px}
.row-subj{color:#172f31}.inbox-row.mail .row-subj{font-weight:650}
.row-snip{color:var(--muted);font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.row-time{font-size:12px;color:var(--muted);white-space:nowrap}
.inbox-row.portal .row-from{font-weight:400;color:var(--muted);font-size:12.5px}
.row-no{font-family:ui-monospace,Consolas,monospace;font-size:12px;color:var(--muted);padding-top:18px;white-space:nowrap}
.avatar{flex:none;display:grid;place-items:center;width:30px;height:30px;border-radius:7px;background:#dfe8f5;color:var(--ai);font-weight:700;font-size:13px;margin-top:18px}
.avatar.desk{background:var(--green);color:#fff;margin-top:0}
.inbox.chat{background:#fbfcfd}.inbox.chat .inbox-row{background:transparent}.inbox.chat .inbox-row.on{background:#e9f2ed}
.question-box{display:block;margin-top:14px}.question-box>span{display:block;font-size:12px;font-weight:700;color:var(--muted)}.count{font-weight:400;margin-left:6px}
.question-box textarea,.field textarea{width:100%;border:1px solid #baccc3;border-radius:6px;padding:8px 10px;font-size:14px;line-height:1.65;resize:vertical;background:#fff}
.question-box textarea[readonly]{background:#f6f8f7}
.docs-box{border:1px solid var(--line);border-radius:10px;padding:4px 16px 12px;background:#fbfcfb}
.docs{list-style:none;padding:0;margin:8px 0 0;display:grid;gap:6px}
.docs li{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.doc-link{border:0;background:none;padding:2px 0;text-align:left;color:#172f31;font-weight:400;font-size:13.5px}.doc-link:hover:not(:disabled){background:none;color:var(--green)}
.doc-link b{margin-right:8px;text-decoration:underline;text-underline-offset:3px;text-decoration-color:#9fbcb0}.doc-link span{color:var(--muted);font-size:12px}
.docs li.archived .doc-link{color:var(--muted)}.docs li.archived .doc-link b{text-decoration-color:#ccc}
.tag{display:inline-block;font-size:11.5px;font-weight:700;border-radius:4px;padding:0 7px;margin-left:6px;white-space:nowrap}.tag.revised{background:#fff1dc;color:var(--amber)}.tag.old{background:#eceeed;color:#5f6664}.tag.staff{background:#e9f2ed;color:var(--green)}
.cite.ng .tag.old{background:#fde9e7;color:var(--red)}

/* 2 回答と根拠 */
.tickets{display:grid;grid-template-columns:minmax(0,1fr);gap:16px;margin-top:12px}
/* 長いメールアドレスでもカードの最小幅を広げず、内容を折り返す。 */
.ticket{min-width:0;overflow-wrap:anywhere;border:1px solid var(--line);border-radius:10px;padding:14px 18px}
.ticket.bad{border-color:#e6b8b3;background:#fffafa}.ticket.pending{background:#fbfcfb}
.ticket-head{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.tid{font-family:ui-monospace,Consolas,monospace;font-size:12px;color:var(--muted)}
.scene{font-size:12.5px;color:var(--muted);margin-right:auto}
.status-badge{font-size:12.5px;font-weight:700;border-radius:4px;padding:1px 9px;white-space:nowrap}
.status-badge.s-answered{background:#e9f2ed;color:var(--green)}.status-badge.s-ask_back{background:var(--ai-bg);color:var(--ai)}.status-badge.s-handoff{background:#fff1dc;color:var(--amber)}.status-badge.s-refuse{background:#fde9e7;color:var(--red)}
.check-state{font-size:12.5px;font-weight:700;border-radius:4px;padding:1px 8px;white-space:nowrap}.check-state.ok{background:#e9f2ed;color:var(--green)}.check-state.ng{background:#fde9e7;color:var(--red)}
/* 質問と、送るものの表示（届き方ごとの見た目） */
.msg{border:1px solid var(--line);border-radius:8px;padding:10px 14px;margin:10px 0 12px;font-size:14px;background:#f6f8f7}
.msg .body{margin:6px 0 0}
.msg-head{display:grid;grid-template-columns:auto minmax(0,1fr);gap:1px 12px;margin:0;font-size:13px}.msg-head dt{color:var(--muted);font-size:12px}.msg-head dd{min-width:0;margin:0;overflow-wrap:anywhere}
.msg.mail .msg-head{border-bottom:1px solid var(--line);padding-bottom:6px}
.msg-where{margin:0 0 6px;font-size:12px;font-weight:700;color:var(--muted)}
.bubble-line{display:flex;gap:10px;align-items:flex-start}.bubble-line .avatar{margin-top:0}
.bubble{background:#fff;border:1px solid var(--line);border-radius:4px 10px 10px 10px;padding:7px 12px;flex:1;min-width:0}
.bubble-who{margin:0;font-weight:700;font-size:13px}.bubble-who small{font-weight:400;color:var(--muted);margin-left:4px}.bubble .body{margin:2px 0 0}
.msg.portal .subj{margin:8px 0 0;font-weight:700}
.portal-state{font-weight:700;color:var(--amber)}.portal-state.done{color:var(--green)}
.msg.out{background:#fff;margin:8px 0 0}
.out-label{margin:0 0 6px;font-size:12px;font-weight:700;color:var(--green)}.outcome.handoff .out-label{color:var(--amber)}
.portal-change{margin:0 0 4px;font-size:13px;font-weight:650;color:#2c4441}
.send-note{background:#fff;border-left:4px solid var(--green);padding:6px 10px!important;margin:6px 0 4px!important;font-size:13.5px;font-weight:650}.outcome.handoff .send-note{border-left-color:var(--amber)}
.ticket-body{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(0,1fr);gap:20px}
.field{margin-bottom:10px}.field>span{display:block;font-size:12px;font-weight:700;color:var(--muted);margin-bottom:2px}
.field.ask>span{color:var(--ai)}.field ol,.field ul{margin:2px 0;padding-left:22px;font-size:14px}.field li{margin:2px 0}
.nums{font-size:12.5px;margin-top:3px;display:flex;flex-wrap:wrap;gap:4px 10px}
.nums .ok{color:var(--green)}.nums .ng{color:var(--red);font-weight:700}.nums .warn{color:var(--amber);font-weight:700}
.evidence{border-left:3px solid var(--line);padding-left:16px;font-size:13.5px}
.evidence h4{margin:0 0 5px;font-size:13px;color:var(--muted)}.evidence h4:not(:first-child){margin-top:14px}
.cite{display:block;width:100%;text-align:left;font-weight:400;font-size:13.5px;line-height:1.55;padding:7px 11px;margin-bottom:6px;background:#fbfcfb}
.cite.ng{border-color:#e6b8b3;background:#fffafa}
.cite-head{display:block;font-weight:700;font-size:13px;color:var(--green)}.cite.ng .cite-head{color:var(--red)}
.cite-quote{display:block;color:#2c4441}
.handoff{border:1px solid #ecd6b4;background:#fffaf2;border-radius:8px;padding:8px 12px}.handoff p,.outcome p{margin:2px 0}.handoff b,.outcome b,.gap-draft b{display:inline-block;min-width:3.5em;font-size:12px;color:var(--muted);margin-right:8px}
.body{white-space:pre-wrap}
.gap-note{font-size:13px;color:#44605a}
.issues{margin:12px 0 0;padding:8px 12px;border-radius:6px;background:#fde9e7;color:var(--red);font-size:13px;font-weight:650}.issues .fix{display:flex;gap:8px;flex-wrap:wrap;margin-top:6px}.issues .fix button{color:var(--green)}
.actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:14px}
.outcome{flex:1;border:1px solid var(--line);border-radius:8px;padding:10px 14px;background:#f6faf7;font-size:14px}.outcome.handoff,.outcome.skip{background:#fffaf2;border-color:#ecd6b4}
.outcome-title{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-weight:700;color:var(--green)}.outcome.handoff .outcome-title,.outcome.skip .outcome-title{color:var(--amber)}.outcome-title button{margin-left:auto}

/* これまでの質問（畳んで並べる） */
.history{margin-top:10px;border-top:1px solid var(--line);padding-top:6px}.history h3{margin:10px 0 0}.history .muted{margin:2px 0 8px}
.past-ticket{border:1px solid var(--line);border-radius:8px;margin-bottom:8px;background:#fbfcfb}
.past-ticket>summary{display:flex;gap:10px;align-items:center;padding:9px 14px;cursor:pointer;font-size:14px;list-style-position:outside}
.past-ticket>summary::before{content:"▶";font-size:10px;color:var(--muted)}.past-ticket[open]>summary::before{content:"▼"}.past-ticket>summary::-webkit-details-marker{display:none}
.past-q{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.past-state{font-size:12px;font-weight:700;color:var(--muted);white-space:nowrap}.past-state.done{color:var(--green)}
.past-ticket>.ticket{border:0;border-top:1px solid var(--line);border-radius:0 0 8px 8px;background:#fff}

/* 3 規程・FAQへの追記 */
.gaps{display:grid;grid-template-columns:minmax(0,1fr);gap:14px;margin-top:12px}
.gap{min-width:0;overflow-wrap:anywhere;border:1px solid var(--line);border-radius:10px;padding:12px 16px}
.gap-head{display:flex;gap:10px;align-items:baseline;flex-wrap:wrap}.gap-q{margin:0;flex:1;min-width:240px;font-size:14.5px}
.gap-draft{border:1px solid var(--ai-line);background:var(--ai-bg);border-radius:8px;padding:10px 14px;margin-top:8px;font-size:14px}
.gap-draft .field{margin-top:8px}
.undecided{font-size:13px;color:var(--amber);font-weight:650}

/* 規程のダイアログ */
dialog{border:1px solid var(--line);border-radius:12px;max-width:720px;width:calc(100% - 32px);padding:18px 22px}
dialog::backdrop{background:#0f2a2566}
.dialog-head{display:flex;justify-content:space-between;align-items:center;gap:10px}.dialog-head h3{margin:0}
.meta{font-size:12.5px;color:var(--muted)}
.clause{border-top:1px solid var(--line);padding:8px 0;font-size:14px}.clause p{margin:2px 0}
.clause-no{font-weight:700;font-size:13px;color:var(--green)}.clause-no .muted{margin-left:8px;font-weight:400}
.clause.old{background:#f6f7f7;border-radius:6px;padding:8px 12px;color:#4d5a58}.clause.old .clause-no{color:#5f6664}
.clause mark{background:#fff0c2;padding:0 2px}
.warn-box{background:#fde9e7;color:var(--red);border-radius:6px;padding:7px 11px;font-weight:650;font-size:13.5px}
.revised-note{font-size:13px;color:var(--amber);font-weight:650;margin-top:12px}
.reset-line{text-align:right}

@media(max-width:1000px){.ask-grid,.ticket-body{grid-template-columns:minmax(0,1fr)}.evidence{border-left:0;border-top:3px solid var(--line);padding:12px 0 0}}
@media(max-width:640px){header{padding:14px 16px}.brand{font-size:20px;flex-direction:column;align-items:flex-start;gap:2px}.brand span{display:block;margin:0;font-size:12px}.brand-logo{width:150px;height:33px}main{padding:22px 16px}.step{padding:16px}.channel-switch button{padding:8px 12px}.row-no{display:none}.ticket{padding:12px}}